Terms of Service

Last updated: 12 August 2026

1. Agreement to these Terms

These Terms of Service (the "Terms") form a legally binding agreement between you and Birdmember GmbH ("Birdmember", "we", "us", or "our") governing your access to and use of the Birdmember mobile application and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Our Community Guidelines form part of these Terms. If there is a conflict between the Community Guidelines and these Terms, these Terms prevail unless the Community Guidelines expressly state otherwise.

2. About Birdmember

Birdmember is a private professional social networking application exclusively for verified airline crew members. Only verified airline crew members may access other members' profiles and use the core networking functionality.

The Service is operated by Birdmember GmbH, Switzerland. The initial Service will be available in selected major airline hubs, including markets in Europe, the United Kingdom and the United States.

Birdmember is not affiliated with, endorsed by, or operated by any airline, unless an explicit partnership is stated separately by Birdmember.

3. Eligibility

To use the Service, you must:

be at least 18 years old;
belong to the intended professional airline crew community (for example, as an active professional airline crew member);
provide accurate registration and verification information; and
not impersonate another person or misrepresent your airline affiliation or professional status.

The contractual minimum age under these Terms is 18. This eligibility requirement is independent of any App Store or Google Play content rating that may appear for the application.

Birdmember may refuse, suspend, or terminate access where eligibility or verification requirements are not satisfied, or where we reasonably believe they are not satisfied.

4. Account and verification

Current authentication and verification methods include:

corporate airline email verification;
email one-time passcodes (OTP);
Sign in with Apple;
Sign in with Google; and
manual moderator verification if automatic verification is not successful.

Birdmember does not normally require a crew ID or identity document for verification. Verification is primarily based on corporate airline email and related review processes.

You are responsible for maintaining access to your account and authentication methods, for keeping your account credentials secure, and for activity that occurs under your account. Notify Birdmember Support promptly if you believe your account has been compromised.

5. The Service

Subject to these Terms and successful verification, the Service may include features such as:

user profiles and profile photographs;
layover creation and management;
matching with other verified crew members;
private one-to-one messaging;
photo sharing in chats;
push notifications;
reporting and blocking; and
subscriptions for paid functionality.

Birdmember facilitates professional social connections between verified crew members. We do not guarantee that matches, meetings, interactions, or other users will meet any particular expectations, or that any particular user will be available, responsive, or suitable for you.

6. Licence to use the Service

Subject to these Terms, Birdmember grants you a limited, personal, revocable, non-exclusive, non-transferable right to access and use the Service for its intended purpose.

You must not:

copy, modify, distribute, sell, lease, or commercially exploit the Service or any part of it without our prior written permission;
reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent mandatory law expressly permits it;
attempt to bypass technical restrictions, security measures, or verification controls;
use unauthorized automated means to access the Service, scrape data, or collect information from the Service; or
resell or provide unauthorized access to the Service.

7. User content

You may submit content through the Service, including:

profile information;
profile photographs;
messages;
photographs sent in chats; and
other information made available through supported application features.

You retain ownership of your content. Birdmember does not claim ownership of user-generated content.

By submitting content, you grant Birdmember a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, moderate, and technically reproduce that content solely as reasonably necessary to operate, secure, improve, and moderate the Service.

This licence ends when your content is deleted from the Service, subject to: (a) residual copies retained in legitimate technical backups for a limited period; (b) content already delivered to other users (for example, messages or photos already received by another user); and (c) retention required by law or necessary for security, dispute resolution, or enforcement of these Terms.

You represent and warrant that you have the rights necessary to submit your content and to grant the licence above, and that your content does not violate these Terms, the Community Guidelines, or applicable law.

8. Acceptable use

You agree not to use the Service to engage in, promote, or facilitate:

harassment, bullying, threats, discrimination, or hate speech;
sexually exploitative content, or any content involving sexual exploitation or abuse of minors;
illegal content or unlawful activity;
fraud, scams, spam, or unsolicited commercial promotion;
impersonation or false airline affiliation;
distribution of malicious software;
attempts to circumvent verification or eligibility controls;
scraping, automated collection, or unauthorized commercial use of the Service or user data;
infringement of intellectual property or other rights;
sharing third-party personal information without appropriate rights;
misuse of another user's photographs or messages; or
any conduct that threatens the safety or integrity of the Birdmember community.

Additional rules are set out in our Community Guidelines, which form part of these Terms.

9. Reporting and moderation

Birdmember provides functionality allowing users to report users, report content, and block users. Reports are reviewed by Birdmember Support.

Birdmember may investigate potential violations of these Terms or the Community Guidelines and may take proportionate action, including warnings, content removal, visibility restrictions, temporary suspension, or permanent account termination.

Where required by applicable law, we will provide affected users with information about enforcement decisions and available means of redress. We do not commit to a specific response time for reports or investigations unless we publish one separately.

10. Subscriptions and payments

Users currently receive three free layovers. After the third free layover, continued access to paid functionality requires an annual subscription. The current standard annual price is €29.99, or the equivalent amount displayed in the Apple App Store or Google Play for your region, storefront, and currency. Locally displayed pricing, taxes, and currency may vary by storefront or jurisdiction.

Subscriptions are purchased through Apple In-App Purchase or Google Play Billing. Subscriptions are annual and, where enabled by the relevant platform, renew automatically unless cancelled in accordance with the platform's settings and policies. Renewal and billing are handled by Apple or Google. Birdmember does not store complete payment card details.

To cancel a subscription, you must do so through your Apple App Store or Google Play subscription settings. Deleting your Birdmember account does not automatically cancel an App Store or Google Play subscription. You should cancel the subscription separately through the relevant store.

Refunds are generally administered by Apple or Google according to their respective policies and applicable law. Where purchases are made through Apple or Google, the relevant platform's purchasing and cancellation mechanisms also apply.

11. Consumer rights

Birdmember GmbH is a Swiss company. Consumers may reside in the European Union, the United Kingdom, the United States, and other jurisdictions. Nothing in these Terms excludes, limits, or waives mandatory consumer rights that cannot be limited under the laws of your country of residence.

If you are a consumer in the EU/EEA, you may have a statutory right of withdrawal for certain distance contracts for digital services or subscriptions. That right, and any conditions under which it may be lost (for example, where digital content or services begin with your prior express consent and acknowledgment in accordance with applicable law), are determined by applicable consumer law and, where relevant, by the purchasing flow of Apple or Google. These Terms do not state that you automatically lose any statutory withdrawal right unless the legal conditions for such loss are actually satisfied.

12. Account suspension, termination, and deletion

You may stop using Birdmember at any time.

Birdmember may suspend or terminate accounts where necessary for Terms violations, Community Guidelines violations, fraud, misuse, security, legal compliance, or protection of users or the Service.

When you request account deletion:

your profile becomes inaccessible to other users;
your personal data enters a retention period;
during that retention period, the account may be restored through Birdmember Support; and
after the retention period expires, deletion becomes permanent.

Account deletion is described consistently with our Privacy Policy and our Account & Data Deletionpage. Deleting your account does not automatically remove content already delivered to another user from that user's conversation history. Deleting your account also does not cancel an active App Store or Google Play subscription; you must cancel that subscription separately through the relevant store.

13. Intellectual property

Birdmember and its licensors retain all rights in the application software, brand, logos, design, text, proprietary technology, and other Birdmember-owned materials. Except for the limited licence granted to you in these Terms, no rights are transferred to you.

User-generated content remains owned by the users who submit it, subject to the licence granted to Birdmember in Section 7. This section does not transfer ownership of user content to Birdmember.

Copyright and all other rights in Birdmember-owned content, images, photographs, or other materials belong exclusively to Birdmember GmbH or the rights holders expressly named. Reproduction of those materials requires the prior written consent of the rights holder, except where mandatory law permits otherwise.

14. Third-party services

The Service uses third-party services, including Apple and Google authentication and payment infrastructure, and may use other infrastructure, analytics, hosting, notification, or technical providers. Your use of those third-party services may also be subject to their own terms and privacy policies.

Information about how personal data is processed by Birdmember and service providers is described in our Privacy Policy.

15. Service availability and changes

We aim to provide a reliable Service, but we do not guarantee uninterrupted access, continuous availability, error-free operation, successful matches, availability of particular users, or uninterrupted messaging.

Birdmember may maintain, modify, update, improve, or temporarily restrict the Service where reasonably necessary for operational, security, legal, or product reasons.

16. Safety and offline interactions

Birdmember connects verified crew members who may choose to communicate or meet offline. You are responsible for your own decisions and offline interactions. Birdmember does not supervise private meetings between users.

Exercise reasonable judgment when meeting others. Despite verification mechanisms, Birdmember cannot guarantee the identity, intentions, or conduct of every user.

17. Disclaimers and limitation of liability

To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. Birdmember does not warrant that the Service will meet all of your expectations or that interactions with other users will be suitable for any particular purpose.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. In particular, nothing in these Terms excludes or limits liability for intentional misconduct, for gross negligence where legally required, for death or personal injury caused by negligence where legally required, or for any other liability that cannot be limited under applicable law, including mandatory consumer rights.

Subject to the preceding paragraph, and to the fullest extent permitted by applicable law, Birdmember's aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of: (a) the amounts you paid to Birdmember for the Service in the twelve (12) months preceding the claim; or (b) fifty euros (€50). Where Apple or Google processes your payment, amounts paid through those platforms for the relevant subscription period are treated as amounts paid for the Service for the purpose of this limitation, to the extent permitted by law.

To the fullest extent permitted by applicable law, Birdmember is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, except where such limitation is prohibited by law.

18. Privacy

Use of the Service involves processing of personal information as described in our Privacy Policy. By using the Service, you acknowledge that Privacy Policy.

19. Changes to these Terms

Birdmember may update these Terms where necessary because of legal requirements, product changes, security, operational changes, or new functionality. The updated version will be indicated by the "Last updated" date above.

Material changes will be communicated appropriately. Where a change materially affects your rights or obligations, we will provide appropriate notice and, where required by law or platform rules, seek renewed acceptance before the changes take effect for you.

20. Governing law and disputes

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles that would require application of another jurisdiction's laws.

If you are a consumer, mandatory consumer protections and jurisdiction rights available in your country of residence remain unaffected. Nothing in this section requires you to bring proceedings exclusively in Swiss courts where mandatory law gives you the right to bring proceedings in the courts of your place of residence, or otherwise restricts such rights.

Subject to mandatory consumer rights, courts in Switzerland have jurisdiction over disputes arising out of or relating to these Terms or the Service.

21. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a reorganization, merger, or sale of assets, or as otherwise permitted by law. These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and Birdmember regarding the Service, and supersede prior agreements relating to the same subject matter.

22. Contact and legal notice (Imprint)

For questions about these Terms or the Service, contact:

Birdmember GmbH
Dorfstrasse 78
CH-3646 Einigen
Switzerland
Commercial register: CHE-155.323.849
Authorized representative: Alexander Zaugg
E-mail: info@birdmember.com
Phone: +41 79 310 15 13

Full corporate and legal notice details are available on our Imprint / Legal Notice page.